Salem Hills Rehabilitation & Healthcare Center earns quality care award from Association for Assisted Living

Salem Hills Rehabilitation and Healthcare Center in North Salem earned a bronze level Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care. The facility was one of 400 long term care providers across the country to earn the distinction. The program honors providers that have demonstrated a commitment to improving quality of care for elders and individuals with disabilities.

“This award is a testament to the hard work and passion of all the staff at Salem Hills, who strive every day to improve the lives of our residents. We are grateful for this recognition and motivated to continue delivering five-star quality of care, along with our quality journey,” said Salem Hills administrator Joshua Halpern.

The AHCA/NCAL National Quality Award Program is a rigorous three-level process that is reviewed and evaluated by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance over time to improve quality of life and care of long-term care residents and staff.

To achieve the award, Salem Hills had to demonstrate its ability to implement a sustainable performance improvement system, which included developing an organizational profile that included a vision, mission statement, understanding of key customers and key strengths and challenges. Trained examiners reviewed the application to determine whether the center met the criteria. As a bronze-level recipient, Salem Hills can now move forward to the silver-achievement in quality award criteria.

“Earning this award is a milestone to be proud of,” said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. “It’s at this point that providers see what is possible by committing to the process of improvement. Congratulations to Salem Hills Rehabilitation and Healthcare Center for this achievement. I encourage you to continue your quality improvement journey.”

The awards will be presented at a national convention in Denver, Colorado this fall.